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Value Mart Store

0315-5949499

info.valuemart@gmail.com

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Refund and Returns Policy

At Value Mart Cash & Carry, customer satisfaction is our top priority. We want to ensure you have a hassle-free shopping experience. If you are not completely satisfied with your purchase, please review our refund and return guidelines below.

1. Return Window

  • Groceries & Perishables: Due to health and safety regulations, grocery items (such as fresh food, dairy, and opened packages) can only be returned or replaced within 24 hours of delivery if they are damaged, spoiled, or incorrect.
  • Electronics, Hardware & Stationery: Non-perishable items like tech accessories, tools, and school/office stationery can be returned within 7 days of delivery.

2. Conditions for Returns

To be eligible for a return or exchange, your item must meet the following criteria:

  • The item must be unused, unaltered, and in the same condition that you received it.
  • It must be in its original packaging with all tags, manuals, and accessories intact.
  • You must provide the original purchase invoice or order confirmation.

Non-Returnable Items:

  • Items damaged due to customer misuse or improper handling.
  • Perishable grocery items reported after 24 hours.
  • Clearance or “Sale” items.

3. How to Initiate a Return

If your item meets the return conditions, follow these simple steps:

  1. Contact our customer support team via email at info.valuemart@gmail.com or call us at 0315-5949499 within the eligible return period.
  2. Provide your Order ID and share clear photos of the product highlighting the issue (e.g., damaged hardware, faulty tech accessory, or incorrect grocery item).
  3. Our team will inspect your request and guide you on the return pickup process or drop-off instructions.

4. Refunds (If Applicable)

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed immediately.
  • Refund Method: The refund amount will be credited directly to your original payment method, such as your JazzCash or EasyPaisa account, or via Bank Transfer.
  • Processing Time: Please allow 3 to 5 business days for the transaction to reflect in your mobile wallet or bank account.

5. Exchanges

We only replace items if they are defective, damaged during transit, or sent incorrectly. If you need to exchange an item for the same product, contact our support team immediately, and we will arrange a replacement free of charge.

6. Contact Us

For any questions regarding our Refund & Return Policy, please reach out to us: